I have a booking for the alpaca walk for myself and my partner for this Wednesday. Unfortunately we have just found out we have to isolate as our little boy has been sent home from nursery as someone in his bubble has tested positive for covid. I can’t find anywhere on your website where we can reschedule our walk. Would it be possible to reschedule? Many thanks in advance

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Hi yes we totally agree this is all very unfair but we have been shut down for 6 months and have had no income so we are not in a good financial position what with a £27k .gov bounce back loan to now service for the next 6 years.

We understand how this is not what you want to hear but unfortunatly we can't just send staff home with no pay or not feed the alpacas, this is what your money pays for and what makes the business tick along.  We are already on reduced ticket numbers and double staff for each walk due to covid this is to cover managment of distancing hand sanatisers track and trace etc. so we are just breaking even and if 1 ticket wants a refund then its us that suffer as a business.  We are just holding our business above the water line and are working very hard to stay in profit so unfortunatly it has t obe a NO we cannot refund or re book walks due to short notice requests. (48 hours in this instance)

However what we do adivise is for you to gift your booking to someone else so that they may enjoy the walk

I hope you understand

Hensting Alpacas Limited

I have a booking for the alpaca walk for myself and my partner for this Wednesday. Unfortunately we have just found out we have to isolate as our little boy has been sent home from nursery as someone in his bubble has tested positive for covid. I can’t find anywhere on your website where we can reschedule our walk. Would it be possible to reschedule? Many thanks in advance

Hi yes we totally agree this is all very unfair but we have been shut down for 6 months and have had no income so we are not in a good financial position what with a £27k .gov bounce back loan to now service for the next 6 years.

We understand how this is not what you want to hear but unfortunatly we can't just send staff home with no pay or not feed the alpacas, this is what your money pays for and what makes the business tick along.  We are already on reduced ticket numbers and double staff for each walk due to covid this is to cover managment of distancing hand sanatisers track and trace etc. so we are just breaking even and if 1 ticket wants a refund then its us that suffer as a business.  We are just holding our business above the water line and are working very hard to stay in profit so unfortunatly it has t obe a NO we cannot refund or re book walks due to short notice requests. (48 hours in this instance)

However what we do adivise is for you to gift your booking to someone else so that they may enjoy the walk

I hope you understand

Hensting Alpacas Limited