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Alpaca Walking Terms

Hensting Alpacas is a family run business, here it the local countryside of Hampshire. Some of the terms and conditions, but please also check out the questions button below.

A relaxing Alpaca walk is a great experience, getting up close and learning about  these fascinating creatures. We do not store credit card details nor do we share  customer details with 3rd parties

NO CHILDREN UNDER 8 years old

Sorry we cannot accept children under 8 years of age as our insurance will not cover  them

BAD WEATHER If a booking has to be cancelled due to bad weather, you will be  contacted early on the morning of the walk and notified of the cancellation, you will  then be given the chance to choose an alternative date convenient to you. refunds  will not be given due to circumstances out of our control. This offer is open for 3  months from the date of the cancelled walk


Cancellation disclaimer

On occasion, due to the weather, AND OR COVID19 we must cancel our alpaca walks  for the safety of our animals, customers and staff. If we need to cancel the walk you  have booked onto, we will contact you at 7:30am on the morning of the walk. We  cannot refund customers for these circumstances which are beyond our control, but  all customers can rebook their walk within the following three months IF COVID  RELATED THEN 6 MONTHS. We do understand that some customers will have planned a  trip specially to meet the alpacas and may have travelled a long distance. If this is  the case you can still attend Hensting Alpacas for a limited experience on the  morning of your cancelled walk where you can meet the alpacas, feed the animals  and take part in a shorter walk if it is safe to do so. Customers wishing to do this  instead of rebooking their walk must inform Hensting Alpacas by 8.30am on receipt of  the cancellation text/email. If you choose this option, you cannot rebook your full  walk at a later date.

Adults and children over 12 may lead one of our halter trained alpacas for a walk  along the Itchen River. Younger children, over 8yrs of age, can accompany an adult  on the walk. 1 child and 1 adult = 1 ticket  

Further information: Under 16s must be accompanied by an adult (the ticket is  allocated per Alpaca). Please note that if your children are under 17 you will need to  accompany them and be able to take the rein in the event the children are  uncomfortable or unable to lead the alpaca. Children under 12 will not able to lead  their own alpaca.

You Must wear sensible outdoor clothing appropriate for the weather and experience  with sturdy trainers or shoes & (wellies and waterproofs for wet weather - we still  walk in the rain!)

Sorry, no wheelchair access, due to uneven and soft ground and narrow access.  Customers Must sign waiver prior to participation.

Terms are applicable to vouchers / tickets purchased. Failure to arrive on time,  which result in a no show, are lost and cannot be reused, No refund can be made in  these incidences.


Cancellations and Vouchers

Vouchers are now valid for 6 months from purchase and clearly stamped at top with  the expiry date. These vouchers cannot be refunded once purchased and can only be  used to make a booking. Vouchers must be redeemed within 6 months from purchase,  or they will no longer be valid. The gift ticket remains the property of Hensting  Alpacas and is not for re-sale, is non-refundable and non-extendable. After tickets  have been safely delivered and received by the recipient, it is beyond our control and  responsibility, and we're unable to issue replacement tickets should they be  misplaced. Hensting Alpacas operate a policy of no refunds or exchanges for tickets  bought at admissions, booked online or by telephone. However, please note that  booked places are transferable, so please feel free to send other people to fulfil your  booking - provided that they have the necessary booking confirmation(s) and/or gift  vouchers. Should this be the case, we would appreciate notification of this transfer  prior to the walk If you are unwell on the day of your alpaca walk or event we ask  that you send someone in your place. If you have booked along with other people, the  participants who are not unwell will still be expected to attend.

If you fail to turn up for your alpaca walk we regret that that no refunds or re- scheduling can be offered. Tickets are valid only for the date they are booked and  cannot be transferred to another date  


Website Customers

Once a ticket has been purchased an email will be sent with a voucher which can  either be printed off or can be shown via your smart phone! please check your spam  folder. The ticket remains the property of Hensting Alpacas Limited and is not for re- sale, is non-refundable and non-transferable. The management reserves the right to  refuse admission to any ticket holder and, in the interest of the public and for safety  reasons, we also reserve the right to request guests to leave the park at any time. During the walk we take photographs of the experience, and these are published on  our Facebook page to enable our customers the opportunity to see their time with us  at no extra charge. By booking with us we will trust this is accepted by the customer  unless a member of staff is notified on the day prior to the walk, or you contact us in  advance. We have toilet facilities and the garden centre next to us does, which is 2  minutes away!