Hi Derek, thanks for prompt response, I have checked with my daughter and she noticed that she added a "dot" where there should have been a hyphen - hence - you did  not get her e mail.  We bought the vouchers as presents at Christmas and the voucher that we gave our daughters' partners carried the voucher saying valid until Aug 17 - I am aware that I chose a date and somewhere along the lines that information got lost - can they still use the voucher if they contact you to book a date between now and August?  thanks for your help

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I am sorry your daughter had problems with emailing.  Please note we also have a land-line number and a mobile, which is on 24/7.
 
Unfortunately, your tickets were booked to be used and therefore expired on 28th May. Your alpacas were haltered up and staff had been employed for the expected number of guests and of course, your place could not have been sold to an alternative guest.  Should we offer you an alternative date, we would lose that potential income for tickets that could be readily sold, as we are fully booked most weekend dates.
 
As we are a small family business, we are not in a position to lose ticket money for guests who do not attend on their allocated day.
 
I hope you understand the circumstances.  If you are unsure of our position, please check our terms and conditions page.

Hi Derek, thanks for prompt response, I have checked with my daughter and she noticed that she added a "dot" where there should have been a hyphen - hence - you did  not get her e mail.  We bought the vouchers as presents at Christmas and the voucher that we gave our daughters' partners carried the voucher saying valid until Aug 17 - I am aware that I chose a date and somewhere along the lines that information got lost - can they still use the voucher if they contact you to book a date between now and August?  thanks for your help

I am sorry your daughter had problems with emailing.  Please note we also have a land-line number and a mobile, which is on 24/7.
 
Unfortunately, your tickets were booked to be used and therefore expired on 28th May. Your alpacas were haltered up and staff had been employed for the expected number of guests and of course, your place could not have been sold to an alternative guest.  Should we offer you an alternative date, we would lose that potential income for tickets that could be readily sold, as we are fully booked most weekend dates.
 
As we are a small family business, we are not in a position to lose ticket money for guests who do not attend on their allocated day.
 
I hope you understand the circumstances.  If you are unsure of our position, please check our terms and conditions page.