A relaxing Alpaca walk is a great experience, getting up close and learning about these fascinating creatures. We do not store credit card details nor do we share customer details with 3rd parties We are happy to provide a full Refund if you cancel your alpaca walk any time from when you book up to 78 hours before the walk. NO CHILDREN UNDER 9 years old Sorry we can not accept children under 9 years of age as our insurance will not cover them Adults and children over 12 may lead one of our halter trained alpacas for a walk along the Itchen River.  Younger children, over 9yrs of age, can accompany an adult on the walk. Further information:Under 18s must be accompanied by an adult (the ticket is allocated per Alpaca).  Please note that if your children are under 18 you will need to accompany them and be able to take the rein in the event the children are uncomfortable or unable to lead the alpaca.  Children under 12 will not able to lead their own alpaca. You Must wear sensible outdoor clothing appropriate for the weather and experience with sturdy trainers or shoes &( wellies and waterproofs for wet weather - we still walk in the rain!) Sorry, no wheelchair access, we now have toilets are on site. Customers Must sign waiver prior to participation. Terms are applicable to vouchers purchased Failure to cancel bookings which result in a no show and are lost, and can not be reused, and no refund can be made. Tickets must be redeemed within 4 months from purchase, or are no longer valid During the walk we take photographs of the experience and these are published on our Facebook page to enable our customers the opportunity to see their time with us at no extra charge. By booking with us we will trust this is accepted by the customer unless a member of staff is notified on the day prior to the walk or you contact us in advance.  We have no toilet facilities but the garden centre next to us does, which is 2 minutes away!