Privacy Policy

1. Who We Are

Hensting Alpacas is a family-run alpaca farm and walking experience business based in Hampshire, UK. We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018.

2. What Personal Information We Collect

We only collect the minimum personal information necessary to provide our services. The personal data we collect includes:

• Email Address - To send booking confirmations, updates, and occasional marketing communications
• Phone Number - To contact you about your bookings and send SMS notifications when necessary
• Name - To personalise our communications and identify bookings

3. How We Collect Your Information

We collect your personal information when you:

• Book an alpaca walk or experience through our website
• Contact us via our contact form
• Sign up for our newsletter or updates
• Call or email us directly
• Visit our farm and provide details in person

4. How We Use Your Information

We use your personal information for the following purposes:

Essential Communications

• Processing and confirming your bookings
• Sending booking confirmations and important updates
• Contacting you about changes to your booking
• Providing customer support

Marketing Communications (with your consent)

• Sending you information about new experiences and offers
• Seasonal updates and farm news
• SMS notifications about special events (only if you've opted in)

5. Legal Basis for Processing

We process your personal data based on:

• Contract - To fulfill our booking services and communicate about your visit
• Consent - For marketing communications (which you can withdraw at any time)
• Legitimate Interest - To improve our services and ensure the safety of our visitors

6. How Long We Keep Your Information

We only keep your personal information for as long as necessary:

• Booking Information - Up to 2 years after your visit for customer service and safety records
• Marketing Lists - Until you unsubscribe or withdraw consent
• Contact Form Enquiries - Up to 1 year unless ongoing communication is required

7. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Payment Processors - To process booking payments securely
• Email Service Providers - To send you emails (under strict data processing agreements)
• SMS Providers - To send text message notifications (under strict data processing agreements)
• Legal Requirements - If required by law or to protect our rights

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access - Request a copy of the personal data we hold about you
• Rectification - Ask us to correct any inaccurate or incomplete data
• Erasure - Request deletion of your personal data
• Portability - Receive your data in a machine-readable format
• Restriction - Limit how we process your data
• Objection - Object to processing based on legitimate interests
• Withdraw Consent - Withdraw consent for marketing communications at any time

9. How We Protect Your Information

We take the security of your personal data seriously and implement appropriate technical and organisational measures:

• Secure data transmission using SSL encryption
• Access controls limiting who can view your data
• Regular security updates and monitoring
• Staff training on data protection
• Secure data storage with reputable service providers

10. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. For more information about cookies, please see our website's cookie notice.

11. Marketing Opt-Out

You can opt out of marketing communications at any time:

• Email - Click the unsubscribe link in any email we send you
• SMS - Reply STOP to any text message we send you
• Direct Contact - Email us at info@alpacas-hampshire.co.uk or call 0333 050 4012

12. Children's Privacy

Our services are family-friendly, but we do not knowingly collect personal information directly from children under 13. If a parent or guardian books on behalf of a child, the adult's consent applies to the booking.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first. If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):

15. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please don't hesitate to contact us: