🦙 Book Your Alpaca Adventure

• Secure Payment: All payments processed via Stripe

• Instant Confirmation: Digital tickets delivered immediately

• Cancellation Insurance: £4.50 optional coverage for rescheduling

• Gift Vouchers: Available with 12-month validity

• Group Discounts: 15% off family tickets

Requirements:

• Age Policy (Updated 2025): All children are now welcome at Hensting Alpacas!

Children Under 8:
- Must have ONE dedicated adult per child for safety supervision
- Cannot lead alpacas independently (parent/guardian leads)
- Must stay within arm's reach of supervising adult at all times
- Parents accept full responsibility for child's safety and behavior
- Additional safety waiver required on arrival (identifying wristbands provided)

Babies & Toddlers:
- Included with parent ticket (no separate ticket needed)
- Must be carried in a secure baby carrier/sling (no pushchairs/prams allowed)
- Pushchairs can startle alpacas and are prohibited on walks
- Must be declared during booking for safety documentation

Children 8-11:
- May walk alongside alpacas with adult supervision
- Cannot lead alpacas independently

Children 12+:
- May lead their own alpaca independently with signed parental consent

• Walking Requirement: All participants must be able to walk 1 mile on uneven terrain OR be carried safely in a baby carrier/sling (no pushchairs)

• Punctuality: Gates close at exact start times

• No Dogs: Alpacas are sensitive to dogs

• Valid Ticket Required: No entry without booking

What to Bring & Wear:

• Footwear: Suitable outdoor shoes (terrain may be muddy)

• Clothing: Weather-appropriate outdoor clothing

• Wellington Boots: Available for hire in wet weather

• Camera: Capture amazing memories!

• Enthusiasm: Ready for an unforgettable experience!

Supervision Requirements

• Children under 8 CANNOT lead alpacas independently

• Parent/guardian must maintain physical proximity at all times

• You must keep your child within arm's reach throughout the walk

• One dedicated adult per child under 8 is mandatory

Parent/Guardian Responsibilities

• You accept FULL responsibility for your child's safety and behavior

• Alpacas are animals with unpredictable behavior - risks are inherent

• You must complete an additional safety waiver upon arrival

• Children will receive identifying wristbands for safety tracking

• Staff may require immediate removal if safety concerns arise

No Pushchairs or Prams

• Pushchairs/prams/strollers are strictly prohibited on walks

• They can startle and distress the alpacas

• Use baby carriers/slings only for infants and toddlers

Ticketing for Babies/Toddlers

• Babies and toddlers do NOT need a separate ticket for regular walks

• They are included with the parent's ticket at no extra cost

• You MUST declare them during booking for insurance and safety purposes

• They still count toward group size for supervision planning